Well, it was great the first time. We thought the a/c was fixed but it was not. Had a leak & needed new compressor that they missed. That cost us an additional $500.00 plus dollars. Disappointing! Not sure about price due to having to take it in twice for issue that was missed the first time.
Thank you for taking the time to share your feedback, Christi. We appreciate your business and understand how frustrating it can be when a vehicle issue requires a follow-up visit. We would like to clarify our diagnostic process and pricing to help explain why a second visit was necessary. When your vehicle first arrived, the system was completely out of refrigerant. To diagnose the system, we first had to perform an evacuation and recharge, then a leak inspection using standard dye. Because the leak was very slow, it did not show up immediately during the initial inspection. To avoid unethically replacing parts without confirming they were faulty, we advised monitoring the system and bringing it back if cooling declined so we could re-evaluate it with UV light once the dye had time to circulate. When you returned and we identified the compressor leak, the charge for replacing the compressor was the same total cost you would have paid had the slow leak been detectable on day one. We do not charge twice for diagnostic steps that overlap, ensuring the overall investment remains fair and accurate. We regret that the initial explanation of this process was not clearer, as we always aim for complete transparency. Thank you again for your review, and please feel free to reach out to us directly if you have any additional questions about your service.
- Kennesaw Auto Center