Buick Lucerne would not start. Was told that fuse box was burnt and melted. Estimate was $800 for parts and $800 for labor. I decided to seek help elsewhere. When I got the key, I checked the fuse box as the back seat was still removed. Nothing was melted and the box was not burnt. I pulled the relay for the fuel pump and noticed a small burnt mark on that relay only. I purchased a new relay for $16, plugged it into the fuse box, started my car and drove off their lot. Very dissatisfied and angry that they would try to charge me $1600 for a $16 simple repair.
Thank you for sharing your experience, Chris. Our inspection found evidence of heat damage associated with the fuel pump relay circuit. When a relay shows signs of overheating or melting, it can indicate excessive resistance that may affect not only the relay itself but also the connector and fuse box assembly where the relay is installed. For that reason, our recommendation was based on performing a complete and reliable repair rather than replacing only a single component. We understand that you chose not to proceed with the recommended repair and sought another solution. While replacing the relay may have restored vehicle operation in the short term, our responsibility is to recommend repairs that address the underlying condition and help reduce the risk of future failures or safety concerns. Additionally, our shop has a longstanding policy against installing customer-supplied parts, which is intended to ensure quality, warranty coverage, and accountability for the repairs we perform. For more than 37 years, Kennesaw Auto Center has built its reputation on providing honest diagnostic evaluations and recommending repairs we believe are in our customers' best interests. We appreciate your feedback and wish you the best moving forward.
- Kennesaw Auto Center